The style of the boots looked loose around the ankle but they were still too tight for me. I sent them back within 14 days clearly indicating they were not suitable. The refund was processed minus the std return fee. What really annoyed me was I was told it was not company policy to refund the original P&P. I argued this under distance selling regulations and eventually I was refunded a further £4.50. I feel this should not have been necessary as I clearly returned them within 24 days Hi Helen, we are sorry to hear the Irving boots were not to your complete satisfaction. Customers are able to cancel their contract with us, provided we are advised of this in writing or by e-mail to
[email protected] or
[email protected] within 14 days after the day on which you receive your goods. In this instance the postage charge would be refunded. Please be assured your feedback will be passed on to the appropriate teams for consideration. If you have any queries, please do not hesitate to contact us.
Kind regards,
Lilian.
Hotter Customer Services.