These Sprite boots were lovely but unfortunately one was faulty and was pleated differently from the other, meaning they didn't look equal - one was less pleated and taller, the other more pleated and shorter. I emailed Hotter to ask for advice but nobody answered me, so I returned them for a refund. Thank you so much for leaving a review. We are sorry to hear the Sprite boots were not to your complete satisfaction. We are disappointed that you had not received a reply to your customer service enquiry by email, this is not what we expect. Any feedback is valuable to us, and your comments have been passed on to the appropriate teams.
If we can be of any assistance, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.