I was so looking forward to these sandals, I immediately tried them on when they arrived but was really disappointed. They were too big all round.. the sole was uncomfortable on foot , and the cork was chipped. I think I imagined they’d feel similar to a scholl sandal. They were badly made. We are very sorry you have received substandard goods from us and for the inconvenience this has caused. Your order should have been thoroughly quality checked before leaving our warehouse and we would like to reassure you that your feedback will be passed to the relevant manager to ensure our service is improved going forward.
We can confirm a refund has been processed.
Kind regards,
Hotter Customer Services.