I was so thrilled to have found these sandals and being a Hotter fan bought them online. Such a disappointment as the front strap was baggy and would probably have stretched more. And I have slightly wide feet.
The return policy is really bad compared with other online retailers. Paid for delivery, paid again a smaller but significant amount for the return and took two weeks plus for my account to be credited. Approx £10 for something I returned.
I won’t order online from Hotter unless 100 % sure I won’t return. Thank you for your review and feedback for the Jade shoes. We are sorry to hear they were not to your complete satisfaction and your comments will be forwarded to the relevant departments. We endeavour to make our returns policy clear in our standard terms and conditions on our website and in our catalogues.
Should you have any queries, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.