I've bought Hotter boots and shoes in the past and have always been pleased with them, but the Horsham boots were a huge disappointment. They were drastically reduced, and I now know why, but I did not expect them to be unwearable. The different materials, leather and plastic rubbing together in the tongue ,caused them to make a very loud creaking noise. My son, who happens to be a footwear designer for a popular brand, said the two materials should not have been used together and it would be impossible to sort the problem. I returned them to the store to avoid paying extra delivery charges. I see they are still being sold. In my opinion they should be withdrawn from sale as a failed product. They are giving Hotter a bad name. You require a star rating to proceed but I would not give them even one. We are sorry to hear of your disappointment with the Horsham boots. We appreciate all feedback as this helps us improve going forwards. We will be sure to pass your comments on to our Design Team. If you have any other queries, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.