The bag is exactly what I wanted in terms of looks, size, colour and different compartments. However, the two main zips are very difficult to close if opened fully. I have to pull the bag very taut, which is not easy when trying to pull the zip at the same time. Thank you for your review. We are sorry to hear of your recent experience. If a customer receives an item and feels it is faulty, we ask the customer to contact us immediately, to enable us to resolve the issue promptly. Please be aware, if a customer makes any adjustments or alterations to an item, any warranty or guarantee is void.
If we can be of any assistance, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services