If you've placed your order online and under your registered account, you can log into your Hotter account and check the status of an order. Log into the "My Account" section of the website here .
Order by 9pm and receive all in stock UK orders within 3-5 working days using our courier partner Hermes. This standard delivery service applies on orders placed Monday to Saturday (excluding Bank Holidays) to UK mainland addresses. If an item from your order is out of stock at the time of processing, then you may receive your order in multiple deliveries.
For deliveries outside of the UK, it will take approximately 10 working days for an order to be delivered by your national delivery service.
Please note that our delivery service may be affected over bank holidays and during sale periods. All delivery times are approximate and are not guaranteed. We will endeavour to get your items delivered within the timescales quoted.
Place your order before 4pm Monday - Saturday for next working day delivery within the UK. This service is available on any in stock item at a price of £5.95 per order.
Orders placed by 4pm Monday - Friday will be delivered the next day.
Orders placed by 4pm on Saturday will be delivered Monday.
Please note that next day delivery is not guaranteed and we do not deliver on Sundays or Bank Holidays. Where an item is ordered but not in stock (pre-order), this will be posted using our standard delivery service when the item becomes available for despatch.
The below postal exclusions apply, please do not select Next Day delivery for these postcode areas: AB12, AB13, AB22, AB23, AB31 – AB56, BA1, BA2, BD5, BN1, BS11, BT2 – BT49, BT51 – BT57, BT60 -BT79, BT80 – BT82, BT92 – BT94, CA6, CA8, CB22, CB4, CB7, DD4, DD9, DG13, DG9, EC1 – EC4, EH34 – EH42, FK17 – FK21, G69, G81 – G84, GU14, GU15, GU21, GU22, GU25, GU51, GY1 – GY10, HS1 – HS9, IM1 – IM9, IM99, IP11, IP3, IP5, IV1 – IV99, JE1 – JE4, KA6, KA16, KA19, KA27, KA28, KW1 – KW17, LE19, NE35, NE66, NE67, NE69 – NE71, NR19, NR27, NR30, NR32, NR4, NR7, PA2, PA20 – PA49, PA60 – PA80, PE13, PH8 - PH10, PH13, PH15 – PH26, PH30 – PH50, PL1, PL2, PL7, PL8, PL11 – PL20, PL25 – PL27, PL31, RH6, RH10, RH11, S12, S5, S9, S63, S80, SE1, SE1P, SO19, SS7, SW15 – SW17, SW19, SW1A, SW1P, SW1Y, SW2, SW3, SW6, SW9, TD2 – TD15, TR2, TR4, TR6, TR8, TR11 – TR16, TR20 – TR25, TW4, TW5, W1A – W1D, W1F – W1H, W1J, W1K, W1S – W1U, W1W, WA3, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, ZE1 – ZE3
You will receive an email when your order is despatched which contains the tracking number for your delivery. Visit the "My Hermes Parcel Tracking Service" and enter your tracking number here .
Please let us know the item(s) you wish to cancel. If your item has already been prepared for despatch we will not be able to stop this being sent, however we will be in touch to let you know what to do next.
Please ensure you provide us with your name, address including postcode, the product ordered and your Order ID from your confirmation e-mail.
Under the Consumer Contracts Regulations, you may cancel your contract with us if you wish, provided you advise us in writing or by email to firstname.lastname@example.org within 14 days after the day on which you received the goods. If you have received your goods, please return these to us in the original packaging, using the returns label enclosed in your parcel. You will be charged £2.50 to cover the return postage. This will be deducted from your refund amount.
We are very sorry if our usual high standards have not been met and we aim to put things right as soon as possible. Hotter's return policy allows you to send any unworn goods back to us for an exchange or refund within 30 days of receipt. Please contact a Customer Advisor on 01695 213 213 to discuss how best to proceed.