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We think we've got everything covered in our Frequently Asked Questions section, but even with our encyclopaedic knowledge of Hotter shoes we may have missed something out! If you need to contact a member of the Customer Service team directly, please follow the link below. If you're a registered customer and placed your order on our website, you may wish to check your order status online click here to log in to your account
We aim to respond to you within 48 hours although in peak times our response rate may be slightly longer. Ensure a speedy reply and select the subject of your enquiry on our Contact Us form.
CONTACT US NOW >
Call 01695 797 979(tel:01695797 979) to speak to one of our team.
Calls may be monitored for training purposes. Our friendly and knowledgeable staff are available to help you at the times below:
Monday - Saturday : 9am - 6pm Sunday : Closed Bank Holidays : Closed
Please note we are closed on Christmas Day, Boxing Day, New Year's Day and all other UK National Holidays.
If you would rather get in contact by post - maybe you've got a great photo to send us or a story about your favourite footwear - then we'd be happy to hear from you by post too! We'll let you into a secret, we really love opening up those letters with special cards, photos and poems - you put a smile on our faces! Anyway, don't feel obliged to send us things, we're happy to accept your queries, comments and suggestions too, simply post them to:
Customer Services Hotter 2 Peel Road West Pimbo Skelmersdale Lancashire WN8 9PT United Kingdom
hotter.com is a trading name of Hotter Shoes Limited, Woolovers House, Victoria Gardens, Burgess Hill, England, RH15 9NB. Registered in England and Wales 14705827, VAT number 440 419 616.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
When you place an order, we’ll keep the personal data you give us for a minimum of six years so we can comply with our legal and contractual obligations.
We also send your details to our third-party manufacturers or suppliers, but that is only so they can process your order. This data is not stored permanently by our partners and is retained for up to 2 years. You are entitled to contact them directly for clarification.
We also send your details to our third-party logistics partners, but that is only so they can deliver or collect your goods. This data is not stored permanently by our partners and is retained for up to 2 years.