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We think we've got everything covered in our Frequently Asked Questions section, but even with our encyclopaedic knowledge of Hotter shoes we may have missed something out! If you need to contact a member of the Customer Service team directly, please follow the link below. If you're a registered customer and placed your order on our website, you may wish to check your order status online click here to log in to your account
We aim to respond to you within 48 hours although in peak times our response rate may be slightly longer.
Email Us at:
Call 01695 797 979 to speak to one of our team.
Calls may be monitored for training purposes. Our friendly and knowledgeable staff are available to help you at the times below:
Monday - Saturday : 9am - 6pm Sunday : Closed Bank Holidays : Closed
Please note we are closed on Christmas Day, Boxing Day, New Year's Day and all other UK National Holidays.
If you would rather get in contact by post - maybe you've got a great photo to send us or a story about your favourite footwear - then we'd be happy to hear from you by post too! We'll let you into a secret, we really love opening up those letters with special cards, photos and poems - you put a smile on our faces! Anyway, don't feel obliged to send us things, we're happy to accept your queries, comments and suggestions too, simply post them to:
Customer Services Hotter 2 Peel Road West Pimbo Skelmersdale Lancashire WN8 9PT United Kingdom
hotter.com is a trading name of Hotter Shoes Limited, Woolovers House, Victoria Gardens, Burgess Hill, England, RH15 9NB. Registered in England and Wales 14705827, VAT number 440 419 616.