Due to the high level of orders taking during our clearance sale it is taking a little longer than normal to dispatch parcels. Please allow up to 7 working days for your order to be delivered.
Unfortunately, the high level of demand also means we are taking longer to respond to emails, however we will get back to you as soon as possible. If your enquiry is urgent please call us on 01695 797979. Thank you for your patience.
We think we've got everything covered in our Frequently Asked Questions section, but even with our encyclopaedic knowledge of Hotter shoes we may have missed something out! If you need to contact a member of the Customer Service team directly, please follow the link below.
If you're a registered customer and placed your order on our website, you may wish to check your order status online Click Here log in to your account
We aim to respond to you within 48 hours although in peak times our response rate may be slightly longer.
Email Us at:
Call 01695 797 979 to speak to one of our team.
Calls may be monitored for training purposes. Our friendly and knowledgeable staff are available to help you at the times below:
Monday - Sunday: 24hrs
If you would rather get in contact by post - maybe you've got a great photo to send us or a story about your favourite footwear - then we'd be happy to hear from you by post too! We'll let you into a secret, we really love opening up those letters with special cards, photos and poems - you put a smile on our faces! Anyway, don't feel obliged to send us things, we're happy to accept your queries, comments and suggestions too, simply post them to:
Customer Services Hotter 2 Peel Road West Pimbo Skelmersdale Lancashire WN8 9PT United Kingdom
hotter.com is a trading name of Hotter Shoes Limited, Woolovers House, Victoria Gardens, Burgess Hill, England, RH15 9NB. Registered in England and Wales 14705827, VAT number 440 419 616.
