I was looking for some dressy shoes for a special occasion, which can be tricky when you have wide feet including bunions, along with foot pain. Sadly, although I chose the size (6) I have worn since reaching adulthood, these came up like absolute boats on me. It wasn't a case of slightly too big - I looked and felt like a toddler trying Mum's shoes on! I did double-check I had received the Size 6, which I had. I'd gone for Extra Wide, as measurement suggested I was borderline between that and Wide. I appreciate this may have contributed to the shoes seeming longer too, as regular (i.e. narrow) fitting shoes might not let me get my feet in far enough. But anyway, there was a massive gap at the heels and they've had to go back. Although the return postage is prepaid, returns are not free, because they'll deduct it from your refund unless you're swapping for a different size. I could have tried the latter, but decided it was too much hassle. A shame. Thank you so much for reaching out to us. We are sorry to hear the Duet heels were unsuitable. If you would like guidance on finding the best fit and style, just let us know. In the meantime, your comments will be shared with the relevant departments.
Kind regards,
Hotter Customer Services.