Hotter - Ordering Information



The fun part of searching is selecting your favourite pairs of shoes, once you've solved that dilemma we've made sure it's simple and secure to complete your order. Your shoes will soon be winging their way to your door and you'll be walking on air in no time!

When you order from our website we will confirm receipt of your order within the hour. You will be charged using the payment method chosen after your items have been selected from our warehouse and despatched to your preferred delivery address.


When you order from our website we will confirm receipt of your order within the hour. You will be charged using the payment method chosen after your items have been selected from our warehouse and dispatched to your preferred delivery address. If a product is in stock it should be shipped to you within 16 working days (3-4 days for our Express Shipping service). If an item is out of stock we will contact you within 3 working days to advise you of the expected delivery date, however, if this date is not convenient we will be more than happy to discuss alternatives with you.

We will always endeavour to process your order as quickly as possible, but please allow us at least 16 working days (4 days for Express Shipping) to have your shoes delivered to your doorstep. This could be longer if you are outside the USA.

How much will I be charged for my delivery

We aim to make our shipping service as competitive as possible and have a scale of shipping charges which are dependent on your world-wide location.

  • For standard shipping to US addresses the charge is $10 per order. Standard shipping outside the US will be charged at $20 per item.
  • Shipping to a US address is free of charge on orders over the value of $100
  • We can additionally offer Express Shipping (DHL) to US addresses at a cost of $15 per order.
  • Please note that all shipping charges are non-refundable

Shipping to P.O.Box addresses

  • Unfortunately we are unable to ship to P.O. Box addresses by DHL. You will need to choose US Standard Shipping if you wish to have your parcel delivered to a P.O. Box.

Express Shipping is not offered if your goods are on pre-order.


If for any reason you are not completely satisfied with your purchase and would like a refund, you may return your item(s) to us within 30 days of receipt. Items must be unworn and returned in the original condition and packaging, along with your returns form. A returns fee of $7 will be charged to cover our return costs and will be debited from your refund. Further information on how to return your goods can be found in our FAQ's.


Our shopping system is fully protected from fraud. All credit card numbers are protected using 128-bit encryption software. They are only decrypted for us to process your payment and never held in clear text on any website. Your financial details will never be divulged or shared with any other business so you can order with absolute confidence.

We also offer our customers the option of paying by PayPal if they choose to purchase online


If you have received a special promotional code enter it in your basket at checkout and the appropriate promotion or discount will be applied to your order. Promotional codes do not apply to factory clearance, sale or last chance items, or to shoe care products. You can only use one promotional code or voucher per transaction.

Gift vouchers are no longer available to purchase from Hotter however you can use existing gift vouchers as payment for products in promotions such as the 'three for two' offer.


We're delighted to speak with you when everything is going right, but we know that sometime things can go wrong, so we want to make sure you get the right information, the right shoes and a first class service. If you have any queries here are all our contact details.

By e-mail click here

Call toll free 1-866-378-7811 Our friendly and knowledgeable staff are available to help you at the times below:

Monday To Sunday 8am - 11pm ET

Write to:

Customer Services, Hotter, 2 Peel Road, West Pimbo, Skelmersdale, Lancashire, United Kingdom. WN8 9PT


Unfortunately, at this time we cannot track orders that are being dispatched by Standard Dispatch to the United States. Currently we ask all US customers to allow 16 working days for orders to be delivered. If your order has not been delivered after that time frame please contact a member of the Customer Service team on 1-866-378-7811.

We offer a tracked courier service via DHL. Delivery by this method is 3-4 days and customers ordering online will be able to track their order history, once logged into the website, by selecting 'My Account'.

International Orders

All international orders are delivered within a 14 day delivery window and this is currently on an untracked service. If you have any concerns about your international order please contact a Customer Advisor via our online form