Every style we create has been designed, crafted and tested to ensure it meets our exacting quality standards. However, if for any reason you are not completely satisfied with your purchase and would like a refund, you may return your item(s) to us within 30 days of receipt. Items must be unworn and returned in the original condition and packaging, along with a completed returns form.
You have 30 days from receipt, to return any unworn item(s) for a refund.
Please note: If you choose to return your item(s) by any method other than using our prepaid label, you will be responsible for any shipping costs.
If you are returning goods from outside of the U.S. please send to: Hotter, 2 Peel Road, Skelmersdale, WN8 9PT, United Kingdom. Returns shipping charges are the responsibility of the sender.
Wherever possible, all items should be placed in a single package. If you are reusing the original packaging or box, please cover all previous labels and markings with heavy black marker or adhesive labels. If you are not using the original packaging or box, please ensure that the package is suitable for international shipping. Please make sure that your package is securely sealed. The U.S. Postal Service recommends that you tape the opening of your box and reinforce all seams with 2" wide clear or brown packaging tape and place cushioning all around the items, so they do not shift in the package. To ensure that we take the correct action upon receipt of your returned goods, please complete the returns form and include this in your package.
Refunds are processed through your original payment method. For example, if the original order was paid for by debit/credit card or by PayPal, the refund will be made to your card or PayPal account.
You will be charged $7 to cover the cost of return shipping – this will be deducted from your refund.
The cost of returning goods from outside of the US are the responsibility of the sender for both exchanges and refunds.
If you have the receipt that was issued by the US Postal Service at the time of returning the package, please send us a photocopy of your receipt along with a covering letter with the reference US MAIL ORDER CLAIMS, to;
USA Customer Services, Hotter, 2 Peel Road, Skelmersdale, Lancashire, WN8 9PT, UK.
In the letter please include details of the style, colour and size of the item you have returned. If you haven't got a receipt for your returned parcel please contact us toll free on 1 866 378 7811.
Returns will be dealt will as promptly as possible; however, at busy times it can take up to 28 days to process your refund. Please retain your receipt for proof of shipping until you have received your refund.
We will send you confirmation by email once we’ve processed your refund. If for any reason you don’t receive your email, please check your payment card statement for confirmation of refund receipt.