Delivery Information

Delivery options

Where do you deliver to?

We can deliver to any address within the UK and most overseas addresses.

You can have your order delivered to the address of your choice. When you’re logged into your account you can add new addresses which will be stored for future use.

Alternatively, you can have your order delivered to any of our Hotter stores using our Click & Collect service.

Delivery within the US

When you order from our website we will confirm receipt of your order within the hour. You will be charged using the payment method chosen after your items have been selected from our warehouse and dispatched to your preferred delivery address. If a product is in stock it should be shipped to you within 14 days (3-4 days for our Expedited Shipping service). If an item is out of stock we will contact you within 3 working days to advise you of the expected delivery date, however, if this date is not convenient we will be more than happy to discuss alternatives with you.

We will always endeavor to process your order as quickly as possible, but please allow us at least 14 days (4 days for Expedited Shipping) to have your shoes delivered to your doorstep. This could be longer if you are outside the USA.

Do you offer next day delivery?

Unfortunately, we are currently unable to offer this service.

Can I request a specific time of day for delivery?

Unfortunately, we are currently unable to offer this service.

What happens if I’m out when the courier calls?

If your delivery has been attempted by Hermes, the parcel may be left in a secure location at your property, with a neighbour, or they may have taken the parcel back to the depot. In any of these cases your Hermes courier will have left a card advising you that they have attempted delivery and what you need to do next.

Can I have part of my order sent to my home address and another part of my order sent to a different address?

Unfortunately, we can’t accommodate this request. If two delivery addresses are required, then the purchases need to be placed as two separate orders.

International Orders

For deliveries outside of the UK, it will take approximately 10 working days for an order to be delivered by your national delivery service.

It costs £12.50 per item to ship products internationally.

Do you deliver to BFPO addresses?

Yes we do.