We are experiencing a significant level of telephone calls and emails at the moment due to the unprecedented demand for our comfort products. We are taking steps to increase our staffing levels in order to reduce the call waiting time and improve our response time to emails. Please accept our sincere apologies for any inconvenience.

Contact Us

Feel free to contact us, we would love to help

When you're shopping online we understand how important it is that there's someone to answer all your questions.

We think we've got everything covered in our Frequently Asked Questions section, but even with our encyclopaedic knowledge of Hotter shoes we may have missed something out!

If you're a registered customer and placed your order on our website, you may wish to check your order status online click here to log in to your account

Contact us by email

Please select a subject for your email to our Customer Services team. We aim to respond within 24 hours of receiving your email although in peak times our response rate may be slightly longer.

Contact us by phone

Call TOLL FREE on 1 866 378 7811 to speak to one of our team. Calls may be monitored and recorded for training purposes. If you are calling from outside the USA please call 00 44 1695 659835.

Calls may be monitored and recorded for training purposes. Our friendly and knowledgeable staff are available to help you at the times below:

Monday to Sunday 8am - 11pm ET

Please note we are closed on December 25th, December 26th and January 1st

Contact us by post

If you would rather get in contact by post - maybe you've got a great photo to send us or a story about your favourite footwear - then we'd be happy to hear from you by post too! We'll let you into a secret, we really love opening up those letters with special cards, photos and poems - you put a smile on our faces! Anyway, don't feel obliged to send us things, we're happy to accept your queries, comments and suggestions too, simply post them to:

Customer Services
Hotter Comfort Concept
2 Peel Road
West Pimbo
WN8 9PT England

Hottershoes.com is a trading name of Beaconsfield Footwear Limited, 2 Peel Road, West Pimbo, Skelmersdale, WN8 9PT.
Registered in England and Wales 641365. VAT number 918 434 905.