Here’s all the small print you need to give you confidence when making a purchase at hotter.com. We think we’ve got everything covered in our terms and conditions, but if you’ve got any additional questions and queries you can always have a look at our Frequently Asked Questions section or get in contact with us via our Contact Us page.
The terms and conditions below apply to the use of the hotter.com website, and by placing an order with us you are agreeing to accept them.
Remember that sometimes we may make changes to our service and systems, if this happens we’ll update these terms and conditions so make sure you check them regularly.
When you submit an order using our website we will follow the procedures detailed below:
You must ensure that when you order any goods at hotter.com they are for your personal and domestic use only and are not for resale.
You must agree that all information provided when you complete your order is true and accurate and that all credit/debit card/PayPal details provided through the hotter.com website are in your own name. Fraudulent use will mean that we pass your details to the relevant crime and prevention authorities for investigation.
Hotter Comfort Concept values your privacy and the information set out below explains what data we collect, why we collect it and how we use your details.
Please remember that you can access our website home page and browse our site without disclosing any personal data. If you would like to purchase but not disclose any personal data over our website please contact our UK call centre on 0800 083 8490 where our friendly advisors will be glad to place your order over the phone.
When you place your order on our website you have the option to register by providing your name and full address details (and delivery address if different to your billing address), contact telephone number and e-mail address. This information will be securely stored - it is only accessible to you via your username and password. You should keep you username and password secure at all times as they will help you retrieve your details and make ordering quick and easy.
We use the information you provide us:
By using hotter.com you consent to the information you provide being used for any of the above purposes, except where you have decided to opt out of being contacted by third parties or receiving our newsletter during the registration process. To change your preferences please write to us at Customer Services, Beaconsfield Footwear Ltd, 2 Peel Road, West Pimbo, Skelmersdale, Lancashire WN8 9PT.
In common with other websites we use “cookies”. These are small files that our website puts on your hard drive so that it can remember information about you at a later date. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket
We take your online security seriously and protect the information you provide us by:
To check the security of our website, simply look in the lower bar of your browser when you fill in your payments details. You will see an unbroken key or closed lock, showing that the encryption is active and your information is secure. For security reasons, we recommend that you do not send credit card numbers by standard email but use the secure facility which we provide.
If you need to return any item(s), please send it back unworn and in the original condition with proof of purchase within 30 days of receipt, and we’ll process an exchange or refund, it’s that simple.
If you’d like to exchange for an alternative then of course you can. Return your order using our FREE return postage system, simply note which item, size and colour of style to would like in exchange.
If you can’t decide on an alternative and would like a refund; simply send your item(s) back via the return invoice inside your order. Once we've received your returned items, we'll refund your money minus £2.50 to cover return postage.
We will not pay the cost of returning goods for orders despatched outside of the UK, this is the responsibility of the Customer.
During Sale periods we do ask you to return any goods for exchange within 14 days of receipt. This will insure that you receive your replacement goods at Sale prices.
You may request cancellation of your order at any time up to the point we prepare your order for despatch - you can do this by telephone on Freephone 0800 083 8490, or if you're calling from a mobile telephone number, you may wish to call us on 01695 712700 (you'll be charged at your standard network rate) or by e-mailing us at firstname.lastname@example.org. Please ensure you provide us with your name, address including postcode, the product ordered and your Order ID from your confirmation e-mail. If you wish to return your products once they’ve been received, please follow the procedure set out on our No Hassle Returns page and in our FAQs
We make every effort to reproduce colours on hotter.com as accurately as possible, however, colour displays can be different depending on your computer settings, so exact colour matches are not possible. This means that colours of the products you order may differ from what you see on screen. If you are not satisfied with the colour of the product you have ordered please refer to our our FAQs to view our returns procedures.
'hotter.com', 'Hotter' and 'Hotter Comfort Concept' are trading names of Beaconsfield Footwear Limited, 2 Peel Road, West Pimbo, Skelmersdale, WN8 9PT. Registered in England and Wales 641365. VAT number 918 434 905.
hotter.com is a member of the Mailing Preference Service, who you can contact to have your name and address removed or added to members’ mailing lists. Details are available from MPS, Freepost 22, London W1E 7EZ.
We accept the following credit/debit cards: Visa, Mastercard and Visa Debit card, and PayPal for online orders. All payment methods subject to validation checks and authorisation by the payment provider. If the issuer of your payment card/account refuses to authorise payment to us we will not be liable for any delay or non delivery.
Post and package costs where applicable are charged per order where delivery is to the UK and per item for orders placed for delivery outside the UK. Post and package charges are non refundable. Please see our FAQs for further details.
Please note: Unfortunately, due to restrictions around transporting potentially hazardous materials by air carrier, we are unable to deliver aerosol or pump spray shoe care products outside of mainland Britain – this includes the Isle of Man, Isle of Wight and the Channel Islands.
All prices listed on hotter.com are correct at the time the information is placed, however, we reserve the right to change the price of products at any time. All prices include VAT at the current UK rate. Orders delivered to addresses outside the UK may incur import duties and taxes at their destination. Payment for these is the responsibility of the addressee. We recommend you contact your local customs office for further information.
From August 2016, we no longer sell Hotter gift vouchers. Any gift vouchers purchased before this time can be redeemed in store or through the Mail Order service for up to two years from the issue date on the voucher.
Promotional Offers are only valid on orders valued at £25 and over and are conditional upon purchasing a full priced item(s) unless otherwise stated. Shoe care products and discounted products (including sale/clearance/last chance items) are excluded from promotional offers.Offer codes must be quoted at the time of placing the order and cannot be applied retrospectively or used in conjunction with any other offer unless this has been specified separately. Only one offer per transaction can be used.
Free UK Delivery - To be eligible for Free UK Delivery your basket must be over the value of £80, this is after any promotional codes, discounts or multi-buy offers have been applied.
Free returns promotions - Free returns applies within the UK only, and to items returned via our pre-paid services.
We reserve the right to cancel and/or amend promotional offers at any time. Offers cannot be exchanged for cash or used as a method of paying any outstanding customer debt. Offers are not redeemable at any independent shoe retailers who stock Hotter shoes. Additional terms and conditions may be applied to promotions, details of which will be included in the offer correspondence.
When returning goods or amending an order on which you have received a promotional offer, please be aware that if your return or amendment means your revised order will fall below the original offer threshold we will adjust your refund or payment due accordingly to reflect the value of your revised order.
Free gifts are conditional upon purchasing and keeping a full priced item.
Discount and voucher codes published by 3rd party websites are issued with standard terms and conditions and additional Hotter Comfort Concept terms and conditions apply. The discount or voucher code can only be used on full priced items which excludes reduced priced items. Discount and voucher codes are not to be used in conjunction with any other offer. Promotional offers may be withdrawn at any time.
Footwear using GORE-TEX® membranes is 100% durably waterproof, breathable and designed to keep your feet dry and comfortable at all times. The pores in the membrane are small enough to stop any water getting into your shoes, but are large enough to let moisture escape. This technology provides the ideal climate comfort in the shoe during all kinds of outdoor activities, even in adverse weather conditions.
All components (leather, textile) and the shoe construction itself are precisely coordinated together and subjected to regular quality inspections.
GORE-TEX®, GORE-TEX® GUARANTEED TO KEEP YOU DRY®, and designs are trademarks of W.L. Gore and Associates.