International Orders

How do I convert European/USA fittings to UK sizing?
There is a conversion chart on our Fitting guide

Do you deliver to BFPO addresses?
Yes we do.

What are the delivery times for overseas order?
For deliveries outside of the UK, it will take approximately 10 working days for an order to be delivered.

In times of high demand this timing may change, please refer to 'Ordering info'
page for the latest details.

What is your returns policy for overseas orders?
Hotter Comfort Concept's 100% Happy Guarantee applies to all purchases so if you wish to return goods to us you must do so within 90 days.

The cost of returning goods from overseas is the responsibility of the sender, however, if you wish to exchange the new item wil be despatched to you with no additional postage charge.

What telephone number can I call to speak to someone about my order?
Please call 0044 1695 712700 from overseas.

What currency are your prices in?
Hotter Comfort Concept is a UK company and all our products are listed in pounds sterling (GBP). If you are paying by credit/debit card, or PayPal, your payment will be charged in pounds sterling. This will be converted back to your local currency by your bank. The amount that you will be charged will depend on the exchange rate on the day the charge is made.

Can I pay in US Dollars?
No. All purchases are made in pounds sterling (GBP). We do not accept any other currency as payment.

Will I pay VAT (Value Added Tax) on orders sent overseas?
Yes if you are located inside the European Union you will pay VAT. VAT will be deducted from orders sent to locations outside of the EU.

What are the customs charges?
You may be liable to import duties from customs (applies to countries outside the European Union) We have no control over the charges and cannot predict what they will be. You should contact your local customs office for further information.

Do free P&P promotions apply to overseas orders?
No, free P&P promotions apply only to UK orders.