Returning Goods
What is the Returns Policy?
Every product we sell undergoes the strictest quality control procedure before it reaches you – and we're confident that you'll be delighted with the end result. Hotter's 100% Happy Promise is hassle free and allows you to send your item(s) straight back to us for a replacement or refund within. No quibble, your comfort is our promise. Simply return or exchange within 90 days of purchase.

This is in addition to the distance selling regulations.
How do I return goods?
Goods should be returned using your freepost returns label enclosed with your parcel; Your parcel may be returned via any Parcel Shop using the pre-paid returns label. Please obtain a receipt and retain it until your invoice is credited or payment card refund is received.
How should I package my goods that I'm returning?
Wherever possible all items should be placed in a single package. If you are reusing the original packaging or box, please cover all previous labels and markings with heavy black marker or adhesive labels. If you are not using the original packaging or box, please ensure that the package is suitable for shipping. Please make sure that your package is securely sealed. To ensure that we take the correct action upon receipt of your returned goods, please complete the returns slip and include this in your package.
How will I be refunded?
Credits/Refunds are processed through your original payment method.
Do I have to pay to return my package?
No, you may return your goods using the pre-paid label enclosed with your order.
What if my return goes missing in transit?
We will ask you to provide us with the receipt that was issued by Hermes or your Parcel shop at the time of returning the package . You should send this to "Customer Services, Hotter Comfort Concept, 2 Peel Road, West Pimbo, Skelmersdale, Lancashire, WN8 9PT, UK".

In the letter please include details of the style, colour and size of the item you have returned.
How long will it take before my return is processed?
Returns will be dealt will as promptly as possible; however, at busy times it can take up to 21days. Please retain your receipt for proof of shipping until you have received your exchange or refund.