Returning Goods
I HAVE A PARCEL TO RETURN
Table of Contents
- What is the returns policy?
- How long have I got to return goods?
- How do I return my goods?
- How will I be refunded?
- Do I have to pay to return my parcel?
- What if my return goes missing in transit?
- Who do I contact regarding my return?
- How long will it take before my return is processed?
What is the returns policy?
Every product we sell undergoes the strictest quality control procedure before it reaches you – and we're confident that you'll be delighted with the end result. However, if you need to return any item(s), please send it back unworn and in the original condition with proof of purchase within 30 days of receipt, and we'll process a refund, it's that simple.
During Sale periods we do ask you to return any goods within 14 days of receipt.
This is in addition to the Consumer Contracts Regulations.
How long have I got to return goods?
You have 30 days from receipt, to return any unworn item(s) for a refund.
How do I return my goods?
We're delighted to offer a returns service in the following countries:- Austria, Belgium, Denmark, Finland, France, Germany, Republic of Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain, Sweden and the UK. The following weight and dimensions apply to International Returns.
| Country | Max Dimensions | Maximum Weight |
|---|---|---|
| Austria, Germany, Luxembourg, Portugal | 90cm (Length + Width + Height) with no side bigger than 60cm | 5kg |
| Belgium, Denmark, Finland, France, Italy, The Netherlands, Spain, Sweden | 90cm (Length + Width + Height) with no side bigger than 60cm | 2kg |
| Republic Of Ireland | 135cm (Length + Width + Height) | 5kg |
| UK | 61cm x 46 cm x 46cm | 20kg |
Please ensure that you check the size and weight of the parcel you are returning before taking to your Post Office and if you need further returns labels please email us at [email protected]
How will I be refunded?
Refunds are processed through your original payment method.
Do I have to pay to return my parcel?
If you require a refund for your returned item you will be charged €5 (Republic of Ireland and UK), €6.50 (Germany) or €10 (Austria, Belgium, Denmark, Finland, France, Luxembourg, the Netherlands, Portugal, Spain, Sweden. to cover return postage if you use one of our pre-paid services. The amount will be deducted from your refund. This does not affect your statutory rights.
International Orders – if you are returning goods from outside the countries above, the cost of returning goods is the responsibility of the sender.
What if my return goes missing in transit?
In the unfortunate case of a returned item going missing please send your proof of postage that was issued by the returns parcel carrier at the time of returning the parcel. Please scan and send this by email to [email protected], along with your contact and order details.
Who do I contact regarding my return?
Please get in touch using our Contact Us page.
How long will it take before my return is processed?
You have 30 days from the date of your purchase to return your order. It will take up to 21 days to process