International Orders

How do I convert UK/USA fittings to European sizing?
There is a conversion chart on our Fitting guide

Do you deliver to BFPO addresses?
Yes we do.

What are the delivery times for orders outside of the EU?
If you’ve chosen International Delivery from our EU site, it will take approximately 10 working days for an order to be delivered.

In times of high demand this timing may change, please refer to ' Ordering info'
page for the latest details.

What is your returns policy?
Hotter Comfort Concept's 100% Happy Guarantee applies to all purchases so if you wish to return goods to us you must do so within 90 days.

Unfortunately, we are unable to offer a returns service for all countries. The cost of returning goods outside of the following countries is the responsibility of the sender:- Austria, Belgium, Denmark, Finland, France, Germany, Republic of Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and Sweden.

How do I contact someone about my order?
Please get in touch using our Contact Us page.

What currency are your prices in?
All our products are listed in Euros. If you are paying by credit/debit card, or PayPal, your payment will be charged in Euros. This will be converted back to your local currency by your bank. The amount that you will be charged will depend on the exchange rate on the day the charge is made.

Can I pay in US Dollars?
No. All purchases are made in Euros. We do not accept any other currency as payment.

Will I pay VAT (Value Added Tax) on orders sent overseas?
Yes if you are located inside the European Union you will pay VAT. The prices shown online include VAT. VAT will be deducted from orders sent to locations outside of the EU.

What are the customs charges?
You may be liable to import duties from customs (applies to countries outside the European Union). We have no control over the charges and cannot predict what they will be. You should contact your local customs office for further information.

Do free P&P promotions apply to International Orders?
No, free P&P promotions do not apply to International Orders