International Orders

How do I convert European fittings to UK sizing?
There is a conversion chart on our Fitting guide

What are the delivery times when ordering outside the EU?
For deliveries outside of the EU, it will take approximately 14 working days for an order to be delivered.

In times of high demand this timing may change, please refer to 'Ordering info'
page for the latest details.

What is your return policy for orders outside of the EU?
Hotter Comfort Concept's 100% Happy Guarantee applies to all purchases so if you wish to return goods to us you must do so within 90 days.

The cost of returning goods from overseas is the responsibility of the sender, however, if you wish to exchange the new item wil be despatched to you with no additional postage charge.

What telephone number can I call to speak to someone about my order?
Please call 0044 1695 712700 from overseas.

What currency are your prices in?
If your order is placed on our EU website you will be charged in Euros. This will be converted back to your local currency by your bank. The amount that you will be charged will depend on the exchange rate on the day the charge is made.

Will I pay VAT (Value Added Tax) on orders sent overseas?
Yes if you are located inside the European Union you will pay VAT. VAT will be deducted from orders sent to locations outside of the EU.

What are the customs charges?
You may be liable to import duties from customs (applies to countries outside the European Union) We have no control over the charges and cannot predict what they will be. You should contact your local customs office for further information.

Do free P&P promotions apply to overseas orders?
No, free P&P promotions apply to EU orders only.