The sizing is wrong. I returned the shoes with a photograph showing I had compared them to ten pairs of Hotter shoes I already have, some unworn - I have more. I tried to contact Customer Services a couple of times at the email address on the website - NO REPLY. There were no reviews for me to look at before purchase. I had to pay for postage which wasn't returned. I am considering purchasing more as a regular customer, but am having my doubts about the sizing. If I do buy, I will have to buy shoes in a different colour to those I already have. Hi Lesley, thank you for taking time to leave a review. We are sorry to hear to the Reef shoes were not to your complete satisfaction. We are also sorry to hear you had not received a reply to your email enquiry. If you feel you would benefit from speaking with one of our Personal Shopper advisors who can give you expert advice on styles and fit, please send your details to us at
[email protected]. In the meantime, please be assured your feedback has been passed on to the team.