Our shoes are selling fast right now; our teams are working hard answering calls and safely despatching your products but our services are taking a little longer than usual. Thank you for your patience.
We think we've got everything covered in our Frequently Asked Questions section, but even with our encyclopedic knowledge of Hotter shoes we may have missed something out! If you need to contact a member of the Customer Service team directly, please follow the link below.
If you're a registered customer and placed your order on our website, you may wish to check your order status online click here to log in to your account
We aim to respond to you within 48 hours although in peak times our response rate may be slightly longer. Ensure a speedy reply and select the subject of your enquiry on our Contact Us form.
Calls may be monitored and recorded for training purposes. Our friendly and knowledgeable staff are available to help you at the times below:
Monday - Friday : 9am - 10pm Saturday : 9am - 10pm Sunday : Closed Bank Holidays : Closed
Please note we are closed on Christmas Day, Boxing Day and New Year's Day.
If you would rather get in contact by post - maybe you've got a great photo to send us or a story about your favourite footwear - then we'd be happy to hear from you by post too! We'll let you into a secret, we really love opening up those letters with special cards, photos and poems - you put a smile on our faces! Anyway, don't feel obliged to send us things, we're happy to accept your queries, comments and suggestions too, simply post them to:
Hotter Comfort Concept
2 Peel Road
hotter.com is a trading name of Beaconsfield Footwear Limited, 2 Peel Road, West Pimbo, Skelmersdale, WN8 9PT, United Kingdom. Registered in England and Wales 00641365. VAT number 918 434 905.