Contact Us

We would love to help

We think we've got everything covered in our Frequently Asked Questions section, but even with our encyclopaedic knowledge of Hotter shoes we may have missed something out! If you need to contact a member of the Customer Service team directly, please follow the link below.

If you're a registered customer and placed your order on our website, you may wish to check your order status online click here to log in to your account

Contact us by email

We aim to respond to you within 48 hours although in peak times our response rate may be slightly longer. Ensure a speedy reply and select the subject of your enquiry on our Contact Us form.

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Contact us by phone

Call 01695 213 213 to speak to one of our team. If you are calling from outside of the UK please call +44 1695 712700.

Calls may be monitored and recorded for training purposes. Our friendly and knowledgeable staff are available to help you at the times below:

Monday - Friday 9am - 10pm
Saturday 9am - 10pm
Sunday Closed
Bank Holidays Closed

Please note we are closed on Christmas Day, Boxing Day and New Year's Day.

Contact us by post

If you would rather get in contact by post - maybe you've got a great photo to send us or a story about your favourite footwear - then we'd be happy to hear from you by post too! We'll let you into a secret, we really love opening up those letters with special cards, photos and poems - you put a smile on our faces! Anyway, don't feel obliged to send us things, we're happy to accept your queries, comments and suggestions too, simply post them to:

Customer Services
Hotter Comfort Concept
2 Peel Road
West Pimbo
United Kingdom is a trading name of Beaconsfield Footwear Limited, 2 Peel Road, West Pimbo, Skelmersdale, WN8 9PT, United Kingdom.
Registered in England and Wales 00641365. VAT number 918 434 905.