Our 100% Happy Gurantee

 
We know how important it is to have happy feet and we want your feet to be as comfy as can be, which is why it gives us a warm glow to know that every pair of shoes which leaves our UK factory is backed by our 100% Happy Guarantee. We hope our shoes make your feet happy... smile after smile!
Why choose Hotter shoes?
Our British craftsmen demand the highest quality materials to work their magic, so we've chosen the world's finest leathers to give your feet the flexible, breathable comfort they deserve.

We've added all those little, but oh so important, features which guarantee your total comfort from the moment you slide your feet into your first pair of Hotter shoes including: padded ankle supports; smooth internal seams; whisper-soft leather uppers; deep comfort cushioning; plenty of toe-flexing room and removable, breathable leather insoles. And that's without mentioning the millions of tiny bubbles that are carefully hidden in most of our shock absorbing soles - so you really are walking on air!
Order our comfy shoes in confidence
We realise that getting just the right shoe and fit is really important, and we want to assure you that you can order from Hotter with complete confidence. If for any reason you're not 100% happy we will be pleased to refund or exchange your purchase:

Exchanges: If you'd like to exchange for an alternative then of course you can exchange your item(s) with FREE return postage.

Returns: If you can’t decide on an alternative and would like a refund then you can still return your items to us, no problem. Once we've received your returned items we'll refund your money minus £2.20 to cover return postage.

No quibble, your comfort is our promise. Simply return or exchange within 90 days of purchase. This does not affect your statutory rights.
Stewart Houlgrave
The first step towards happy feet is having confidence in our service to you and I can assure you that everyone at Hotter is focused on delivering a happy and comfortable shopping experience that will leave you 100% happy - guaranteed!

If you're a registered customer and placed your order on our website, we'll update your online account when we receive your returned goods. click here to log in to your account.

Best wishes
Stewart Houlgrave
Stewart Houlgrave,
Hotter Comfort Concept Founder