You can pay by Visa or Mastercard.
Yes, we accept payment through PayPal.
If you are sending in your order by post, we accept personal cheques.
If you place your order on our website, you will be charged at the point you place your order.
If you're paying by cheque it will be presented to the bank once the order has been placed.
If you place your order over the telephone, you will be charged when we despatch your goods.
We no longer issue gift cards. If you have purchased a Hotter Gift Card in the last 2 years, you may redeem your Gift Card in full or part payment of your order, either in a Hotter store, or over the telephone through our contact centre. We are unable to accept payments using this method online.
Hotter is a UK company and all our products are listed in Pound Sterling (GBP). Your payment will be charged in Pound Sterling. If you are paying using an international card, the cost will be converted back to your local currency by your bank. The amount that you will be charged will depend on the exchange rate on the day the charge is made.
No. All purchases are made in Pound Sterling (GBP) and we do not accept any other currency as payment.
Once you have selected an item(s) to purchase and clicked "Checkout" your shopping bag will be displayed. Enter your promotional code and press the "Add" button. Any appropriate promotion or discount will be added to/deducted from the total cost. Please make sure your promotional code has not expired.
Please check that you have entered the code correctly. If the code does not affect the total, then it may be invalid or the items in the basket may not meet the requirements of the promotion. If you would like to check, contact a Customer Advisor on 01695 797 979.
Please check that you have entered the code correctly. If the code does not affect the total, then it may be invalid. If you would like to check, contact a Customer Advisor on 01695 797 979.
No. Free P&P only applies to orders being delivered to a UK address.
We use reasonable efforts to implement security policies, rules and technical measures to protect the personal information that we have under our control from unauthorized access, improper use and disclosure, unauthorized destruction or accidental loss. Hotter Shoes Limited website currently uses high-level Secure Socket Layer (SSL) encryption technology. This may vary in the future, if we believe that greater security is available and is appropriate for our use of personal information.
Shopping online with us is safe and we take the utmost care to ensure your personal and payment details remain private. When you go to the checkout, sign-in or enter the account management area, you are taken through our secure server. Our secure server encrypts all of your personal information including your credit/debit card number, account number, name and address and all other personal information so that it cannot be accessed or read as the information travels over the Internet.
Yes, our privacy policy can be found here. https://www.hotter.com/info/privacy-policy
Yes, in common with other websites we use "cookies". These are small files that our website puts on your hard drive so that it can remember information about you at a later date. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. Our cookie information can be found within our full 'Cookie Information' page here.
