What a proud moment for us all to be able to welcome Her Royal Highness the Countess of Wessex to Hotter. I was delighted to be able to introduce so many passionate and enthusiastic members of the Hotter team and was thrilled that everyone made such an important guest feel so welcome. This was a Hotter highlight that we'll all remember for many years to come.
Hotter Comfort Concept Founder
We were delighted to give a warm Hotter welcome to Her Royal Highness, The Countess of Wessex, when she honoured us with a visit in October.
Our royal visitor was introduced to the people who ensure that our shoes and our service 'wow' our customers as she was escorted through our headquarters by Founder of Hotter Comfort Concept, Stewart Houlgrave. HRH met two of our moulding and technical teams who explained each part of the process that is undertaken to make 1.6 million pairs of Hotter shoes each year. The royal party, which included HRH's lady in waiting, the Lord Lieutenant of Lancashire and representatives from the county's
police force, also met the team who hand finish and pack each pair. Later the Countess, married to Her Majesty the Queen's youngest son Prince Edward, was introduced to several advisors who work in our USA and UK call centres and learned more about our VIP personal shopping service.
Before she departed, the Countess unveiled a
plaque to commemorate her visit to 100 cheering Hotter staff. She was also presented with a pair of Seville boots, flowers and Hotter cupcakes by Yvonne Hamilton from our warehouse and Stuart Brookes who represented the 300 staff who work in our 40 Hotter stores.
"This was a fantastic opportunity to showcase our pride in our British heritage," said Stewart. "The Countess was a wonderfully charming guest, who was genuinely interested in what we were doing and took time to speak with many of our people, immediately putting them at their ease.
"Everyone was delighted to have the honour of such a distinguished visitor at our headquarters and the seven longest serving staff who were introduced to Her Royal Highness have already said that meeting her was the highlight of their combined 263 years' service!"
Follow the footsteps of a Countess
Here's your chance to step into the shoes of a Countess. Our Managing Director Peter Taylor introduces our behind the scenes video of a very special, Royal Hotter tour.
Our long servers with The Countess of Wessex and Hotter Comfort Concept Founder Stewart Houlgrave.
"It was absolutely superb for me to stand with The Countess of Wessex and have my photo taken" Susan Roughley, Line Leader
"She was lovely to talk to and put us all at ease" Margaret Rigby, Production Operative
"My highlight from the day was having the honour of meeting The Countess, something I'll always treasure"Vicky Stead, Production Operative
Quality Manager Steven Stewart shows The Countess how Hotter's shoe soles are light flexible and supportive.
"The Countess said she could not believe how light our shoes were! She saw and felt the comfort in our shoes and I also showed her the comfort features in our men's classic range. She showed interest in our brand and was a really nice person."