Our 100% Happy Guarantee

We know how important it is to have happy feet and we want your feet to be as comfy as can be, which is why it gives us a warm glow to know that every pair of shoes you buy on our website is backed by our 100% Happy Promise. Our special Hotter promise gives you the confidence to order from us, safe in the knowledge that exchanges or returns are hassle free!
Why choose Hotter shoes?
Our British craftsmen demand the highest quality materials to work their magic, so we've chosen the world's finest leathers to give your feet the flexible, breathable comfort they deserve.

We've added all those little, but oh so important, features which guarantee your total comfort from the moment you slide your feet into your first pair of Hotter shoes including: padded ankle supports; smooth internal seams; whisper-soft leather uppers; deep comfort cushioning; plenty of toe-flexing room and removable, breathable leather insoles. And that's without mentioning the millions of tiny bubbles that are carefully hidden in our shock absorbing soles - so you really are walking on air!
Order our comfy shoes in confidence
We realize that getting just the right shoe and fit is really important, and we want to assure you that you can order from Hotter with complete confidence. If for any reason you're not 100% happy we will be pleased to refund or exchange your purchase:

Exchanges: For times when your purchase isn’t quite right, we are happy to exchange and we’ll send your replacement item on receipt of your returned goods. There’s no additional shipping charge for this service.

Returns: If you can’t decide on an alternative item and would like a refund then you can still return your items to us, no problem. Once we've received your returned item we'll refund your money minus $7 to cover return shipping.

No quibble, your comfort is our promise. Simply return or exchange within 90 days of purchase.

Goods for exchange or refund should be returned using the pre-paid label enclosed with your parcel; drop your parcel into the U.S. Mail, at home, at work, at the Post Office or log into www.usps.com/pickup to arrange a FREE U.S Postal pick up. Where possible, please obtain a receipt and retain it until you receive either your exchange or refund. Your return or exchange will be processed as soon as possible but please allow up to 28 days.

The first step towards happy feet is having confidence in our service to you and I can assure you that everyone at Hotter is focused on delivering a hassle free and comfortable shopping experience that will leave you 100% happy - guaranteed!