My Account

Problems logging in

I’ve forgotten my password, how do I login?

Go to the ‘My Account’ section of the website and select the ‘Forgotten Your Password?’ option on the page. Enter your username in the required section and click ‘Continue’. We will then email you a link to re-set your password, simply follow the instructions to re-set your password and sign into your account.

My password has not been recognised.

Please ensure that you are using the correct password. If you still cannot log in simply follow the instructions above to re-set your password.

Creating an online account

What are the benefits of an online account?

There are a number of benefits to you if you set up an online account. You will be able to:

  • Track existing orders
  • See your recent order history
  • Safely store personal details such as your address and payment details
  • Store items in your basket for future
  • Receive advanced notice on Hotter promotions

How do I view order history?

Simply log in to your Hotter account and select the Order History option. Click here to log in to the ‘My Account’ section of the website.

Creating a Hotter account

To create a Hotter account, visit the ‘My Account’ section of the website and register as a new customer. Enter your personal details in the required fields and select ‘Submit’.

You are now logged in to your personal account on the website, select the ‘My Account’ section again to view or make changes to:

  • My Account Summary
  • Personal Information
  • My Address Book
  • My Payment Profile
  • Order History

Click here to get started.