You can amend your order once it has been placed, so long as it has not been prepared for shipping, by using the email on the contact us page. Fill out your details including name address and Zip code, your email address, your order ID (if known) and details of the style you would like to change. Don't forget to enter details of the new product you would like to order plus any message you would like to send us. To make it easy for you click here to view the contact us page.
You can cancel your order at any time upto the point when we begin to prepare your order for shipping. To cancel your order email your name, address and Zip code, your email address, your order ID (if known) and details of the style you would like to cancel to firstname.lastname@example.org
Alternatively, please contact our customer service department toll free on
1-866-378-7811 as soon as possible and we will endeavour to cancel your order. This may not always be possible as the item may have already been shipped. If this is the case then you will be able to send the item/s back for a refund.
Can I have my order shipped to an address other than my home address?
Your order will be shipped to the address of your choice in the US. Once you have logged onto your account you can add new addresses into your address book. Give your address a name, e.g. work, and then input the address details and click "Continue".
We aim to make our shipping service as competitive as possible and have a scale of shipping charges which are dependent on your world-wide location.
• For standard shipping to US addresses the charge is $10 per order. Standard shipping outside the US will be charged at $20 per item.
• We can additionally offer Expedited Shipping (DHL) to US addresses at a cost of $15 per order.
• Please note that all shipping charges are non-refundable.
Shipping to P.O.Box addresses
Unfortunately we are unable to ship to P.O. Box addresses by DHL. You will need to choose US Standard Shipping if you wish to have your parcel delivered to a P.O. Box.
Occasionally we offer free shipping as part of a promotional offer. Expedited delivery is always excluded from free shipping offers.
Expedited Shipping is not offered if your goods are on pre-order.
It is important that you supply an email address with your order as we will send an email confirmation once an item is shipped. If you have selected US Standard Shipping or Expedited Shipping you will be able to track your order using the tracking number and link to the carrier tracking service which will be included in the email we send you
At the moment we do not have a parcel tracking service for deliveries outside of the USA.
What happens if I'm out when my package is delivered?
If the delivery has been attempted by the US Postal Service and you were not at home, they will leave a notice so you can either request a redelivery at a time when you will be at home or designate a place for your package to be left. Alternatively you can arrange for the package to be held at a Post Office for pickup.
Expedited Shipping by DHL is a "signature on delivery" service. If you're not at home DHL will leave you notice to say that they have attempted delivery. They will attempt delivery again, and will also give you the opportunity to re-arrange delivery on a day more convenient to yourself.