Delivery Information

Table of Contents

Where do you deliver to?

We can deliver to any address within the UK and most overseas addresses. You can have your order delivered to the address of your choice. When you're logged into your account you can add new addresses which will be stored for future use. Alternatively, you can have your order delivered to any of our Hotter stores using our Click & Collect service.

Delivery within the UK

Order by 9pm and receive all in stock UK orders within 3 - 5 working days using our courier partner Hermes. This standard delivery service applies on orders placed Monday to Saturday (excluding Bank Holidays) to UK mainland addresses. If an item from your order is out of stock at the time of processing, then you may receive your order in multiple deliveries. Please note that our delivery service may be affected over bank holidays and during sale periods and the 5 - 7 working day timeframe starts from the day after your order is placed.

Do you offer next day delivery?

Place your order before 3pm Monday - Saturday for next working day delivery within the UK. This service is available on any in stock item at a price of £5.95 per order. Orders placed by 3pm Monday - Friday will be delivered the next day. Orders placed by 3pm on Saturday will be delivered Monday.

Please note that next day delivery is not guaranteed and we do not deliver on Sundays or Bank Holidays. Where an item is ordered but not in stock (pre-order), this will be posted using our standard delivery service when the item becomes available for despatch. The below postal exclusions apply, please do not select Next Day delivery for these postcode areas: AB12, AB13, AB22, AB23, AB31 – AB56, BA1, BA2, BD5, BN1, BS11, BT2 – BT49, BT51 – BT57, BT60 -BT79, BT80 – BT82, BT92 – BT94, CA6, CA8, CB22, CB4, CB7, DD4, DD9, DG13, DG9, EC1 – EC4, EH34 – EH42, FK17 – FK21, G69, G81 – G84, GU14, GU15, GU21, GU22, GU25, GU51, GY1 – GY10, HS1 – HS9, IM1 – IM9, IM99, IP11, IP3, IP5, IV1 – IV99, JE1 – JE4, KA6, KA16, KA19, KA27, KA28, KW1 – KW17, LE19, NE35, NE66, NE67, NE69 – NE71, NR19, NR27, NR30, NR32, NR4, NR7, PA2, PA20 – PA49, PA60 – PA80, PE13, PH8 - PH10, PH13, PH15 – PH26, PH30 – PH50, PL1, PL2, PL7, PL8, PL11 – PL20, PL25 – PL27, PL31, RH6, RH10, RH11, S12, S5, S9, S63, S80, SE1, SE1P, SO19, SS7, SW15 – SW17, SW19, SW1A, SW1P, SW1Y, SW2, SW3, SW6, SW9, TD2 – TD15, TR2, TR4, TR6, TR8, TR11 – TR16, TR20 – TR25, TW4, TW5, W1A – W1D, W1F – W1H, W1J, W1K, W1S – W1U, W1W, WA3, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, ZE1 – ZE3

Can I request a specific time of day for delivery?

Unfortunately, we are unable to offer this service. Our couriers deliver between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturdays. However, on the day of your delivery, if you have provided us with an email address you will receive an email with the estimated time of delivery within a 4 hour window.

What happens if I'm out when the courier calls?

If your delivery has been attempted by Hermes, the parcel may be left in a secure location at your property, with a neighbour, or they may have taken the parcel back to the depot. In any of these cases your Hermes courier will have left a card advising you that they have attempted delivery and what you need to do next.

Can I have one part of my order sent to my home address and the other part sent to another address?

Unfortunately, we can't accommodate this request. If two delivery addresses are required, then the purchases need to be placed as two separate orders.

International orders

For deliveries outside of the UK, it will take approximately 10 working days for an order to be delivered by your national delivery service.

It costs £12.50 per item to ship products internationally.

Do you deliver to BFPO addresses?

Yes we do.

Click and Collect

Can I have my order delivered to a Hotter Store?

Click & Collect is available to our stores, please allow 7 days for the order to be available to be collected. You will be notified by email when your order is ready to be collected. Please bring a copy of the email and proof of ID.

How do I find my local Hotter Store?

Click here to be taken to our Store Locator page, then simply enter your postcode in the box provided to find your nearest Hotter store.

Do you offer next day delivery with the click and collect option?

Unfortunately, we are currently unable to offer this service.