Hotter Guarantee


We hope our shoes make your feet happy... smile after smile!

Why not choose Hotter?

Designed to bring happiness to your sole, Our Comfort Lab teams use innovative features and quality British craftsmanship to enhance the Fit, Bounce, Flex in every pair of shoes we create. From the finest silky-smooth leather uppers to the softest insoles that provide cushioned support with every step you take.

Order with complete confidence

If you need to return any item(s), please send it back unworn and in the original condition with proof of purchase within 30 days of receipt, and we’ll process an exchange or refund, it’s that simple.

Easy exchanges

If the shoes you have purchased don’t fit perfectly, simply return them to us and we will happily exchange for an alternative size or width fitting of the same item completely free of charge. If you would prefer a different colour or an alternative style, you will need to return the item(s) to us for a refund and place a new order.

No hassle returns

If you would like a refund simply send your item(s) back via the return invoice inside your order. Once we've received your returned items, we'll refund your money minus £2.50 to cover return postage.

Online orders

If you're a registered customer and placed your order on our website, we'll update your online account when we receive your returned goods. Click here to log in to your account