If we need to advise customers of service updates they will be displayed on our Ordering Information page.
You may request cancellation of your order at any time up to the point we prepare your order for dispatch - you can do this by telephone on Freephone 01695 213 213 or if you're calling from a mobile telephone number, you may wish to call us on 01695 712700 (you'll be charged at your standard network rate) by e-mailing us at firstname.lastname@example.org. Please ensure you provide us with your name, address including postcode, the product ordered and your Order ID from your confirmation e-mail. If you wish to return your products once they've been received, please follow the procedure set out on our 100% Happy Guarantee page and in our FAQs.
Under the Distance Selling Regulations you may cancel your contract with us if you wish, provided you advise us in writing or by e-mail to email@example.com within 14 days after the day on which you receive your goods. If you have received your goods, please return these to us these to us with their original packaging, using the Returns label enclosed with your invoice, a fee of £2.50 will be deducted from your monies owed to cover the cost of the returns postage to us
If by cancelling your order you are no longer entitled to the original offer, then any adjustments will be made as necessary.
Your order will be shipped to the address of your choice in the US. Once you have logged onto your account you can add new addresses into your address book. Give your address a name, e.g. work, and then input the address details and click "Continue".
You can have your order delivered to any one of our Hotter stores using our click and collect service. Click here for Hotter store locations.
We can deliver to any address either within the UK or abroad. Delivery charges for orders delivered outside the UK are £12.50 per item.
For your convenience, we can now deliver your order to one of our Hotter high street stores.
Simply choose "Collect In Store" as your delivery method and choose the store you wish to collect your order from. There are no delivery charges if you choose to collect in store.
Your order will be sent from Hotter HQ to your chosen store, ready for you to collect within 7 days for in stock items. When your order is received in the store, you will be sent an email and/or call to advise your order is ready for collection.
Please bring proof of identity when collecting your order.
If your order is not collected from the store within 14 days, your order will be cancelled and we'll process a refund back to you using your original payment method.
Unfortunately we cannot accommodate this request. If two shipping addresses are required then the purchases need to be placed as two separate orders.
We aim to make our postage and packing service as competitive as possible and have a scale of postal charges which are dependent on your world-wide location.
Place your order before 4pm Monday - Saturday for next working day delivery within the UK. This service is available on any in stock item at a price of £5.95 per order.
Orders placed by 4pm Monday - Friday will be delivered the next day.
Orders placed by 4pm on Saturday will be delivered Monday.
Please note that next day delivery is not guaranteed and we do not deliver on Sundays or Bank Holidays. Where an item is ordered but not in stock (pre-order), this will be posted using our standard delivery service when the item becomes available for despatch. The below postal exclusions apply: AB12, AB13, AB22, AB23, AB31 – AB56, BA1, BA2, BD5, BN1, BS11, BT2 – BT49, BT51 – BT57, BT60 -BT79, BT80 – BT82, BT92 – BT94, CA6, CA8, CB22, CB4, CB7, DD4, DD9, DG13, DG9, EC1 – EC4, EH34 – EH42, FK17 – FK21, G69, G81 – G84, GU14, GU15, GU21, GU22, GU25, GU51, GY1 – GY10, HS1 – HS9, IM1 – IM9, IM99, IP11, IP3, IP5, IV1 – IV99, JE1 – JE4, KA6, KA16, KA19, KA27, KA28, KW1 – KW17, LE19, NE35, NE66, NE67, NE69 – NE71, NR19, NR27, NR30, NR32, NR4, NR7, PA2, PA20 – PA49, PA60 – PA80, PE13, PH8 - PH10, PH13, PH15 – PH26, PH30 – PH50, PL1, PL2, PL7, PL8, PL11 – PL20, PL25 – PL27, PL31, RH6, RH10, RH11, S12, S5, S9, S63, S80, SE1, SE1P, SO19, SS7, SW15 – SW17, SW19, SW1A, SW1P, SW1Y, SW2, SW3, SW6, SW9, TD2 – TD15, TR2, TR4, TR6, TR8, TR11 – TR16, TR20 – TR25, TW4, TW5, W1A – W1D, W1F – W1H, W1J, W1K, W1S – W1U, W1W, WA3, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, ZE1 – ZE3
You will be charged after your items have been despatched from our warehouse using your chosen payment method. If you're paying by cheque it will be presented to the bank once the order has been placed.
You will only be charged after your items have been despatched to your preferred delivery address. A standard pre-authorisation check will be completed on your credit/debit card to ensure there are sufficient funds to fulfil your order.
If you are paying by cheque it will be presented to the bank once the order has been placed. If the items are not in stock and you do not wish to wait for the goods then Hotter Comfort Concept will issue a refund to you.
We send an email to all customers who have supplied an email address to advise when an item is despatched.
You can track your order status if you've registered with us. Log in to My Account to access your order details. Please note that only orders placed via our website will be shown on your account history.
Your parcel will be delivered by our courier partner Hermes.