Privacy and Security

How do I know I can order safely?
At Hotter Comfort Concept, we are committed to protecting the security and confidentiality of your personal information by providing you with a safe and secure environment. uses a server certificate (Thwarte) to assure you of our identity and a SSL (Secure Sockets Layer) to encrypt all data to and from the site. You can check our security and certificate by double clicking on the padlock icon at the top of the page where you enter any personal details.

How will you use my personal information?
You can be confident that Hotter Comfort Concept will only use your personal information for:
  • The processing and supply of the goods and services we offer, research, evaluation and planning of future promotions and activities.
  • To let you know via email, online ads, post, webchat, SMS or phone about new Hotter Comfort Concept products or services which may be of interest to you.
  • We may also pass this information to other carefully selected third parties who may use it to tell you about other goods and services which they think you may be interested in.
  • We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes.
  • By using you consent to the information you provide being used for any of the above purposes, except where you have decided to opt out of being contacted by third parties or receiving our newsletter during the registration process. To change your preferences please write to us at Customer Services, Hotter Shoes, 2 Peel Road, West Pimbo, Skelmersdale, Lancashire WN8 9PT, United Kingdom, or send an email to

What is Thwarte?
Thwarte is a certificate of authority; it gives customers peace of mind and trust when purchasing products on the web. It proves the identity of the website owner and also lets them know that personal information entered into the website will be safe and secure.

Is my personal information confidential?
Shopping online with us is safe, and we take the utmost care to ensure your personal and payment details remain private. When you go to the checkout, sign-in or enter the account management area, you are taken through our secure server. Our secure server encrypts all of your personal information including your credit/debit card number, account number, name and address, and all other personal information so that it cannot be accessed or read as the information travels over the Internet.

Do you have a privacy policy?
Yes, click here for our privacy policy.

Do you use cookies?
Yes, in common with other websites we use "cookies". These are small files that our website puts on your hard drive so that it can remember information about you at a later date. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. Our cookie information can be found within our full Cookie information page.