Contact Us
When you’re shopping online we understand how important it is that there’s someone to answer all your questions.

We think we’ve got everything covered in our Frequently Asked Questions section, but even with our encyclopaedic knowledge of Hotter shoes we may have missed something out!

Contact us by phone
Call Freephone on 0044 1695 712710 to speak to a Hotter customer representative. Our friendly and knowledgeable staff are available to help you with your query from 8am to 8pm Monday to Friday (9am to 5pm Saturday and 10am to 3pm Sunday) GMT. Calls may be monitored and recorded for training purposes.
Contact us by email
Email us at eucustomerservices@hotter.com and we'll aim to get back to you in 48 hours. As you know sometimes we get incredibly busy, so please bear with us as your questions are very important to us.

To make sure that we can deal with your enquiry as quickly as possible, please make sure you always include your name and full address including post code on all your email correspondence. Please include a phone number if you would like us to give you a call.

Occasionally your web browser settings may not enable you to email us directly from the link above. If this happens, you may type the relevant email address into your personal e-mail account and send us your email from there instead. Please remember to include your name and full postal address with postcode.

Contact us by mail
If you would rather get in contact by post – maybe you’ve got a great photo to send us or a story about your favourite footwear – then we’d be happy to hear from you by post too!  We’ll let you into a secret, we really love opening up those letters with special cards, photos and poems – you put a smile on our faces!  Anyway, don’t feel obliged to send us things, we’re happy to accept your queries, comments and suggestions too, simply post them to:

Customer Services
Hotter Comfort Concept
2 Peel Road
West Pimbo
Skelmersdale
Lancashire
WN8 9PT