As far as I could tell, Hotter website didn't make it clear that the trainers I purchased were slip-ons with 'mock' laces. They were very tight on width and length for my size 11 feet. Being slip-ons the laces really offered no adjustability. In the past I have bought other size 11 shoes from Hotter which fit very well. Hi, thank you for taking the time to offer your feedback. Sorry to hear you are not satisfied with your trainers. If we can assist you further in finding a more suitable style and fit, then please get in touch.
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Hotter customer services