Your Personal fit experts!
Imagine having a personal fitting team to help you explore the world of Hotter shoes and find a pair that fits you perfectly.

With you every step of the way, our ten Personal Shoppers are Hotter experts who know our shoes from top to toe, inside and out.

They've accumulated a wealth of knowledge about our footwear past and present and if they don't know the answer to your question they won't rest until they find out for you!

Here's three questions they are often asked... can you think of more? Pose your question on our Facebook page and we'll ask our Personal Shoppers to answer.
"How wide are your shoes?"
Mark, whose style of the season is Defender answers:
Our ladies shoes come in three width fittings. If a first time customer asks about fit, I can explain how they can measure their feet and then we can work out the best fitting for them to try.
Mark enjoys
Vikki's choice
Emma loves
"My shoes feel tight across my instep
- what's the problem?"
Emma, a fan of our Donna shoes, says:
It sounds like the customer probably has a high instep and the style they have selected might not be suitable or they may need a wider fitting. Most of the personal shoppers have worked at Hotter for many years so we've lots of product knowledge to help us recommend new styles... and if we don't know we have all the dimensions to hand or can ask a friend!
"The style I usually wear is no longer in your catalogue - can you suggest an alternative?"
Vikki, who loves Jewel, comments:
Our design team work hard to update our collection each season with on-trend styles and features that we know our customers will love. I would try to find out more about the style, fit, fastening and appearance of the original shoe - and then work out some alternative options... there's usually a few.
Happy to help!
Call free on
to speak to a Personal Shopper or to arrange a convenient time for them to call you back.