Purchasing Online
I've forgotten my password
If you have forgotten your password you can recover it by following the steps below.

1.) On the Sign in/Register page click the link that reads "Forgotten your Password?" underneath the sign in button.

2.) You are now on the forgotten password page. Simply enter your username that you use to log into the site. This will be in the form of an email address.

3.) Click "Continue". If you are registered to our site then you will now receive your recovered password to your email address. If you cannot see the newly sent email, please check your junk mail folder.
My password has not been recognised
Please make sure that you are entering your password correctly as they are case sensitive. If you still have problems please try the password recovery option as described in the "I've forgotten my password" section above. This will allow you to check that the password you are typing in is correct. If you continue to experience difficulties please contact our customer support department on the Contact Us section on our website.
How do I place my order online?
To place and order online you need to add the product(s) you require to your bag by selecting the size and colour in the product details page and then clicking on "Add to Shopping bag". Once you have added all the products you require, click the "Go to checkout" Button.

You will now be shown the basket page whereby you can check and confirm that you are happy with the item(s) in your basket.

Next click the "Go to checkout" button. You will now be asked to Sign in or Register an Account. If you are an existing customer you can simply enter your Username and Password. If you are a new customer you will need to create an account. Simply follow the steps to create an account.

Once you have signed in/created an account. you will be shown a description for what is in your bag (with an option to remove items), your shipping address and your order total. You will also be given an opportunity to add a promotional code and update your total.

You will then be asked to add your payment details before being asked to confirm your order.
Can I have my order sent to an address other than my home address?
You can have your order shipped to the address of your choice. Once you have logged into your account you can add a new address to use when you order. You can store them for future use.
How do I pay for my order?
Part of the online ordering process requests that you provide credit/debit card or PayPal details. A standard pre-authorisation check will be completed on your credit/debit card when you submit your order to ensure there are sufficient funds to fulfil your order. You will be charged using your chosen payment method after your items have been selected from our warehouse and dispatched to your preferred delivery address.
What payment methods can I use?
Hotter Comfort Concept accepts Visa, Mastercard and American Express for online and telephone orders. PayPal is also accepted for online orders.
When will I be charged for my order?
You will be charged after your items have been selected from our warehouse and dispatched to your preferred delivery address.
How do I remove an item from my basket?
When the shopping basket is displayed, click on the "remove" button next to the appropriate item to take it out of your shopping basket.
I have a offer code, how do I redeem it?
Once you have selected an item(s) to purchase and clicked "Checkout" your shopping bag will be displayed. Beneath the list of items in your shopping bag is a space to insert your offer code. Once you have entered your offer code press the "Apply offer code" button. Any appropriate offer or discount will be added to/deducted from the total cost. Please make sure you offer code has not expired
I have entered an offer code, why isn't my discount showing?
Please check that you have entered the code correctly. If the code does not affect the total then it may be invalid. Please contact us to check on this. Please make sure you offer code has not expired
I have entered an offer code, why does my free gift not appear on my order?
Please check that you have entered the code correctly, and if instructed add your free gift to your order. If the code does not affect the total then it may be invalid. Please contact us to check on this. Please make sure you offer code has not expired
If an item I have ordered is out of stock, how will I know?
If you have included your email address on your order you will receive notification of any out of stock items via email. This is in addition to your confirmation email and should be received within 3 working days of placing your order.
Why does the website allow you to place an order that is not available?
In periods of high demand, certain items marked "available" may not be accessible for immediate dispatch. If this is the case we will notify you within 3 working days and advise you of an approximate shipping date.

In times of high demand this timing may change, please refer to 'Ordering info' page for the latest details