Frequently asked questions
Here to help you
We realise that ordering online can occasionally be a daunting prospect, and we love to be as helpful as possible, so welcome to the area of our website where you should be able to find answers to all your queries.

To the left of this page you'll find a selection of categories which cover each part of your online shopping experience with Hotter. In each category we have added all the questions we get asked most often frequently and, of course, we've added the answers, which we hope will give you comfort and peace of mind as you shop.

We think we've got everything covered, but if you can't find the answer you're seeking don't hesitate to get in contact, we're always happy to help.