Contact Us

Feel free to contact us, we would love to help
When you're shopping online we understand how important it is that there's someone to answer all your questions.

We think we've got everything covered in our Frequently Asked Questions section, but even with our encyclopaedic knowledge of Hotter shoes we may have missed something out!
Contact us by phone
Call toll free on 1 866 378 7811 to speak to a Hotter customer representative. Calls may be monitored and recorded for training purposes.

Our friendly and knowledgeable staff are available to help you at the times below:

Monday To Sunday - ET
 8am - 11pm
Contact us by email
Email us at and we'll aim to get back to you in 24 hours. As you know sometimes we get incredibly busy, so please bear with us if we take slightly longer as your questions are very important to us.

To make sure that we can deal with your enquiry as quickly as possible, please make sure you always include your name and full address including Zip code on all your email correspondence. Please include a phone number if you would like us to give you a call - this is particularly helpful if you would like an exchange or refund.

Occasionally your web browser settings may not enable you to email us directly from the link above. If this happens, you may type the relevant email address into your personal email account and send us your email from there instead. Please remember to include your name and full postal address with Zip code.
Contact us by post
If you would rather get in contact by mail - maybe you've got a great photo to send us or a story about your favourite footwear - then we'd be happy to hear from you by mail too! We'll let you into a secret, we really love opening up those letters with special cards, photos and poems - you put a smile on our faces! Anyway, don't feel obliged to send us things, we're happy to accept your queries, comments and suggestions too, simply mail them to:

Customer Services
Hotter Comfort Concept
2 Peel Road
West Pimbo
England is a trading name of Beaconsfield Footwear Limited, 2 Peel Road, West Pimbo, Skelmersdale, WN8 9PT. Registered in England and Wales 641365. VAT number 918 434 905.