Ordering Your Hotter Shoes

We're here to help every step of the way
The fun part of searching www.hotter.com is selecting your favourite pairs of shoes, once you've solved that dilemma we've made sure it's simple and secure to complete your order. Your shoes will soon be winging their way to your door and you'll be walking on air in no time!

When you order from our website we will confirm receipt of your order within the hour. Your card will be charged after your items have been selected from our warehouse and despatched to your preferred delivery address.
How long before my shoes arrive
How long before my shoes arrive
We will always endeavour to process your order as quickly as possible, but please allow up to 5 working days for delivery within the UK of in stock items, and up to 10 days for international deliveries.
Click and Collect
Click and Collect
If you choose Click and Collect from over 60 stores nationwide, we will send you an email as soon as your order is ready for collection, normally within 7 days from placing your order. However, many parcels arrive and are ready for collection sooner. Please bring proof of identity with you when collecting your order.
Shop in confidence with our 100% Happy Guarantee
Shop in confidence with our 100% Happy Guarantee
We want to make sure that you enjoy shopping with Hotter in total confidence which is why every purchase is backed by our '100% Happy Guarantee'.
Can I return my shoes if they are not right for me?
Can I return my shoes if they are not right for me?
We want you to love our shoes as much as we do, but in the unfortunate case that you want to return them to us we do offer a return service for all UK orders. If you wish us to exchange your goods the return shipping is free, however, if you are returning them for a refund we will charge you £2.20 to cover our costs. Unfortunately we currently do not offer a returns service for orders shipped outside the UK. For full details please refer to our 100% Happy Guarantee .
Credit Card Security
Credit Card Security
Our shopping system is fully protected from fraud. All credit card numbers are protected using 128-bit encryption software. They are only decrypted for us to process your payment and never held in clear text on any website. Your financial details will never be divulged or shared with any other business so you can order with absolute confidence.
How much will I be charged for my delivery?
How much will I be charged for my delivery?
We aim to make our postage and packing service as competitive as possible and have a scale of postal charges which are dependent on your world-wide location.

• For deliveries within the UK post and packing is £3.95 per order.

• For the rest of the world postage and packing is £12.50 per item

• Click and collect from our Hotter stores is free of charge
Will I pay VAT (Value Added Tax)
Will I pay VAT (Value Added Tax)
Yes, all the prices quoted on our website include the standard UK rate of VAT at 20%. If we are delivering outside the EU we will adjust the value of your order prior to despatch to ensure the VAT free price is charged when your order is despatched from our warehouse. You may also be liable to import duties from customs. We have no control over these charges and unfortunately we cannot predict what they will be. You should contact your local customs office for further information
How do I use my special promotional code??
How do I use my special promotional code?
If you have received a special promotional code enter it in your basket at checkout and the appropriate promotion or discount will be applied to your order. Promotional codes do not apply to Sale or reduced priced items, or to shoe care products. You can only use one promotional code or voucher per transaction.

You are not able to buy gift vouchers at discounted prices in promotions such as our 'three for two' offer, but you can use gift vouchers as payment for products in these promotions.

Gift Vouchers may not be purchased in full or as part of promotional offers.
Get in contact
Get in contact
We're delighted to speak with you when everything is going right, but we know that sometime things can go wrong, so we want to make sure you get the right information, the right shoes and a first class service. If you have any queries here are all our contact details.

By e-mail click here

• Call: Freephone 0800 083 8490, or if you’re calling from a mobile telephone, you may wish to call us on 01695 712700 (you'll be charged at your standard network rate)

Write to Internet Sales, Hotter Comfort Concept, 2 Peel Road, West Pimbo, Skelmersdale, Lancashire, United Kingdom. WN8 9PT