Shopping online

To place an order online simply follow these 5 easy steps:


1. On the product page, add the goods you wish to purchase to your bag by selecting the size, width if appropriate, and colour and then click on “Add to shopping bag”.


2. Once you have added all the products you require, click on “Go to checkout”. You’ll now be shown a page where you can confirm that you’re happy with the items in your shopping bag.


3. Next, click on “Proceed to Secure Checkout” where you’ll be asked for your email address. If you’re an existing registered customer you’ll also be asked for your password. If you’re a new customer you’ll have the option to create an account – simply follow the steps. Alternatively, if you wish to place your order as a guest, just omit the password section. Please note: If you choose this option you will not be able to track your order.


4. Once you’ve completed this process, you’ll be shown your order summary, asked to select your shipping method and confirm your shipping address.


5. Finally, you’ll be prompted to add your payment details before being asked to confirm that you wish to purchase your order.


You can pay by credit/debit card or by PayPal. If you’re paying by credit/debit card, a standard pre-authorisation check will be completed when you submit your order to ensure your card details are correct and that there are sufficient funds available.

We accept payments via Visa, MasterCard, Maestro, Solo, and Electron Cards as well as PayPal for online and telephone orders. If you’re sending your order in by post, we accept personal cheques and postal orders in addition to credit and debit card payments.

Unfortunately we don’t accept American Express at this time. Please use one of the other payment methods listed above.

You’ll be charged using your chosen payment method after your goods have been selected from our warehouse and despatched to your preferred delivery address.


If you’ve opted to pay for your order by cheque, for security purposes your cheque will be banked as soon as it is received and your order processed.

Once you’ve selected the goods you wish to purchase and clicked “Checkout”, your shopping bag will be displayed. Beneath the list of items in your shopping bag is a space to insert your promotional code. Once you’ve entered the code click on “Apply”. Any appropriate promotion or discount will be added to or deducted from the order.


Please make sure your promotional code has not expired.


Occasionally a promotional code may not appear to work correctly. Please check the terms and conditions of the offer to make sure the offer applies to the goods in your shopping bag, and that the promotional code has not expired.


If the promotional code is for Free P&P this will only show when you get to the payment section but before you confirm that you wish to place your order.

When the shopping bag is displayed, click on “Remove” next to the appropriate item to take it out of your shopping bag.

Your shopping bag will display the expected date for despatch.


If you’ve included your email address on your order, you’ll receive notification of any out of stock items via email. This is in addition to your confirmation email and should be received within 3 working days of placing your order.

All prices are shown in Pounds Sterling (GBP).

Product Information

Hotter shoes are made from the finest quality materials and each products’ composition is listed in the bullet points on the individual product page on our website.

GORE-TEX® footwear technology allows us to manufacture guaranteed waterproof footwear. Click here to discover more on the GORE-TEX® product technology page on our website.

The majority of our footwear has removable insoles. If you require an orthotic and need additional advice, please call a Customer Advisor on Freephone 0800 083 8490 to discuss which styles are best for your needs.

You can machine wash your Washable by Hotter shoes at 30 degrees using a detergent suitable for a delicate wash cycle. Before you wash your shoes please remove the insoles. After you take your shoes out of the washer, allow them to dry naturally.

Fitting Information

To view the handy Hotter size guide, simply visit the fitting guide page here.


Look out for the online size calculator on every product page to help you to choose the perfect fitting shoes.

Our footwear is made to standards set out by the British Footwear Association and tested by SATRA. When buying Hotter footwear, you should order your usual size.


If you’re not sure what size you need, click on Hotter’s Fitting Guide to measure your feet, and call our customer services on freephone 0800 083 8490 for advice.

To convert your shoe size into UK sizing, simply visit the Hotter Fitting Guide

Or, discover our simple fitting guide.

Caring for your Hotter shoes

We would recommend:


• Always allow uppers to dry naturally

• Apply a neutral or colour-match cream cleaner with a sponge and remove with a soft cloth.


To prolong the life of your shoes, it’s also important to keep the soles of your Hotter shoes supple. Try to wear them for a short while every few months. This helps to keep the air bubbles moving and the soles supple. Before storing your shoes away for any extended period of time, clean the soles of your Hotter shoes.

We would recommend:


• Remove any surface dirt with a stiff clothes brush

• Remove any stains by applying a mild soapy solution in circular motions, working from outside in

• Always allow uppers to dry naturally


To prolong the life of your shoes it is also important to keep the soles of your Hotter shoes supple. Try to wear them for a short while every few months. This helps to keep the air bubbles moving and the soles supple. Before storing your shoes away for any extended period of time, clean the soles of your Hotter shoes.

We would recommend:


• Remove any surface dirt with a suede brush

• Remove any stains by applying a mild soapy solution in circular motions, working from outside in

• Always allow uppers to dry naturally


To prolong the life of your shoes it is also important to keep the soles of your Hotter shoes supple. Try to wear them for a short while every few months. This helps to keep the air bubbles moving and the soles supple. Before storing your shoes away for any extended period of time, clean the soles of your Hotter shoes.

We would recommend:


• Always allow uppers to dry naturally


GORE-TEX® SLEEK AQUA LEATHER:

• Use a damp cloth to remove any excess dirt from uppers

• Apply a water-based polish

• Polish or cream should be applied regularly in thin layers - the application of cleaning products in thick layers can affect the breathability of the GORE-TEX® product.

• Allow to dry for a minimum of 10 minutes

• Polish with a soft cloth


GORE-TEX® OIL AQUA NUBUCK:

• Regularly use a spray-on nubuck protector

• Remove any surface dirt with a stiff clothes brush

• Remove any stains by applying a mild soapy solution in circular motions, working from outside in.

• Always allow uppers to dry naturally

To prolong the life of your shoes it is also important to keep the soles of your Hotter shoes supple. Try to wear them for a short while every few months. This helps to keep the air bubbles moving and the soles supple. Before storing your shoes away for any extended period of time, clean the soles of your Hotter shoes.