Contact Us

Feel free to contact us, we would love to help
When you're shopping online we understand how important it is that there's someone to answer all your questions.

We think we've got everything covered in our Frequently Asked Questions section, but even with our encyclopaedic knowledge of Hotter shoes we may have missed something out!
If you're a registered customer and placed your order on our website, you may wish to check your order status online click here to log in to your account
Contact us by phone
Call free on 0800 083 8490 to speak to a Hotter customer representative. If you need to contact us and are calling from a mobile telephone, you may wish to call us on 01695 712700. You'll be charged at your standard network rate. Calls may be monitored and recorded for training purposes.

Our friendly and knowledgeable staff are available to help you at the times below:

Monday To Friday
 8am - 10pm
 9am - 10pm
 10am - 10pm
Bank Holidays*
 9am - 5pm

*excl. Christmas Day, Boxing Day, New Year's Day
Contact us by email
Please select a subject for your email to our Customer Services team. We aim to respond within 24 hours of receiving your email. As you know sometimes we get incredibly busy, so please bear with us if we take slightly longer as your questions are very important to us.
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Contact us by post
If you would rather get in contact by post - maybe you've got a great photo to send us or a story about your favourite footwear - then we'd be happy to hear from you by post too! We'll let you into a secret, we really love opening up those letters with special cards, photos and poems - you put a smile on our faces! Anyway, don't feel obliged to send us things, we're happy to accept your queries, comments and suggestions too, simply post them to:

Customer Services
Hotter Comfort Concept
2 Peel Road
West Pimbo
WN8 9PT is a trading name of Beaconsfield Footwear Limited, 2 Peel Road, West Pimbo, Skelmersdale, WN8 9PT. Registered in England and Wales 641365. VAT number 918 434 905.